At Power Sprinkle (a brand owned and operated by Instanutrients India Pvt Ltd), we take great care in preparing, packing, and shipping every order. Please read this policy carefully before making a purchase, as it explains our approach to order cancellations, returns, exchanges, and refunds.
Order cancellations
- Before shipping
- You may request cancellation of your order at any time before it has been packed/shipped by contacting us at customercare@powersprinkle.com or +91 70211 22827 with your order number. If the order has not yet entered processing, we will cancel it and, where payment has already been made, initiate a full refund to your original payment method.
- After shipping
- Once an order has been packed and handed over to our courier partner, it cannot be cancelled. You will need to wait for delivery; the standard returns and refunds terms below will then apply (i.e., no returns/refunds except in the case of damaged, defective, or incorrect items as described in section 3).
- Cancellation by us
- We reserve the right to cancel any order at our discretion — for example, due to stock unavailability, pricing or listing errors, delivery address issues, or suspected fraudulent activity. In such cases, we will notify you and issue a full refund for any amount already paid.
- Refund timelines for cancellations
- Where a refund is due because an order was cancelled before shipping (by you or by us), we will initiate the refund within 5–7 business days of cancellation. The amount will typically reflect in your account within your bank's/payment provider's standard processing timelines thereafter.
No returns or refunds on delivered products
Power Sprinkle is a consumable food product. In the interest of food safety, hygiene, and quality assurance, and in line with standard industry practice for packaged food and nutrition products, we do not accept returns or exchanges once a product has left our facility, and we do not offer refunds once an order has been placed and confirmed.
This includes cases of:
- Change of mind
- Ordering the wrong product, flavour, or quantity by mistake
- No longer wanting or liking the taste of the product after delivery
- The pack having already been opened or partially used
This policy exists because, once a food product leaves our controlled facility, we cannot verify the conditions in which it was stored, handled, or whether the seal was tampered with — so accepting it back or reselling it could compromise food safety.
All sales made through the Site are final, subject to the exception below.
Exceptions — damaged, defective, or incorrect items
While we do not offer returns or refunds for change of mind, we want you to receive exactly what you ordered, in good condition. If you receive:
- A damaged product (e.g., torn or leaking pouch, damaged in transit),
- A defective product, or
- The wrong item (different from what you ordered),
please contact us within 48 hours of delivery at customercare@powersprinkle.com with:
- Your order number
- Clear photographs/video of the received product, the seal/pouch condition, packaging, shipping label, and the batch number and best-before date printed on the pack
Please do not open or use the product if you believe it is damaged, defective, or has a compromised seal — this will be required to process your claim.
Our team will review your claim and, at our sole discretion, may offer a replacement of the same product. We are unable to offer monetary refunds even in these cases; resolution will be limited to a replacement, where verified.
Claims raised after 48 hours from delivery, or without adequate photo/video evidence, may not be eligible for review.
Failed delivery / non-receipt of order
If your order shows as delivered but you did not receive it, or if it is lost in transit, please contact us at customercare@powersprinkle.com within 7 days of the expected delivery date so we can investigate with our courier partner. Based on the outcome of this investigation, we may, at our discretion, arrange a replacement shipment.
Quality complaints
If you have a quality-related concern about a product (e.g., unusual taste, texture, or smell) that is not visible external damage, please contact us at customercare@powersprinkle.com within 48 hours of delivery with the batch number, best-before date, and a description of the issue. We take food safety seriously and will investigate every such complaint, and may request the unused portion of the product back for quality testing where necessary.
Statutory rights
Nothing in this policy limits any right you may have under applicable Indian consumer protection law that cannot be excluded by agreement. Where such mandatory rights apply, this policy shall be read subject to them.
Contact us
For any questions about this policy, please contact us at:
Instanutrients India Pvt Ltdowner and operator of the “Power Sprinkle” brandcustomercare@powersprinkle.com+91 70211 22827Manufacturing address: Savli, Survey No. 5, 6 & 7A, Village Poicha, Taluka Raniya, Gujarat 391780, IndiaFSSAI Licence No. 11525997000425